Introduction

These Terms and Conditions (hereafter the “Terms”) govern the use of the online casino and betting services offered under the brand name Mostbet (hereafter “Mostbet”, “we”, “our”, or “us”). By creating an account, accessing the website, or using any service provided under the Mostbet brand, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms. These Terms are intended to ensure a transparent, fair, and responsible gaming environment for all users, with a special emphasis on legal compliance and the promotion of safe gambling practices. Mostbet operates its services solely for users who are legally permitted to participate in online gambling under the laws applicable to them, and it is your responsibility to verify the legality of our services in your own jurisdiction. These Terms are written in English and designed for players accessing our services from Bangladesh and other permitted regions, and in case of any translation or interpretation issues, the English version shall prevail. By continuing to use our services, you confirm that you accept these Terms in full and agree that any dispute arising from them will be handled as outlined in the sections below.

Mostbet reserves the right to modify, update, or otherwise change these Terms at any time, subject to applicable legal requirements. Any material change will generally be communicated through the website or by email where possible, but it remains your duty to stay informed about the latest version of the Terms. Continued use of the website and services after a change has been published will be considered as acceptance of the updated Terms. If you do not agree with any part of these Terms, you must immediately stop using the website and close your account in accordance with the procedures explained in these Terms. These Terms represent the entire agreement between you and Mostbet in relation to your use of our casino, Slots, betting markets, and associated services, except where a separate written agreement explicitly states otherwise. In the event of any conflict between these Terms and any promotional or game-specific rules, the provisions in these Terms shall generally take precedence unless expressly stated otherwise.

Acceptance of Terms

By registering an account or using any feature of the Mostbet platform, you expressly accept these Terms and acknowledge that they form a binding legal agreement between you and Mostbet. You agree that your electronic acceptance, which includes clicking on “Register”, “I agree”, or similar confirmation buttons, is legally equivalent to a signed written contract. If you disagree with any clause, condition, or policy referenced in these Terms, you are not permitted to use our services, and you must refrain from accessing the website or mobile applications. Acceptance of these Terms also indicates that you understand the inherent financial and psychological risks associated with gambling, including the possibility of substantial monetary losses, and that you are engaging in gambling activities entirely at your own risk and discretion. You further agree that you will not use the website or services in a way that breaches any applicable law in Bangladesh or in any other jurisdiction where you reside or access the service.

It is your responsibility to review these Terms at regular intervals so that you remain aware of any updates or modifications. We may amend these Terms to reflect changes in legal requirements, improvements in our services, alterations in our internal policies, or for other justified reasons based on operational needs. Where required by law or where reasonably practicable, we will provide advance notice of material changes, but the latest posted version on the website will always be considered the governing version. Should there be any substantial change affecting your rights or obligations, and if you do not wish to accept such change, your only remedy will be to cease using the services and close your account. If any provision of these Terms is found to be invalid or unenforceable under applicable law, that specific provision will be interpreted or replaced in a way that preserves the remaining Terms as fully effective and enforceable. Your continued use of our services after any update constitutes full and irrevocable acceptance of the revised Terms.

Eligibility & Age Restriction (18+ only)

Use of the Mostbet website and services is strictly limited to individuals who are at least 18 years old, or the minimum legal age for gambling in their jurisdiction, whichever is higher. By registering and placing bets, you confirm that you meet this minimum age requirement and that you have full legal capacity to enter into binding agreements. Mostbet takes the protection of minors very seriously and applies age verification measures, which may include document checks, identity verification services, and additional queries where necessary. If we suspect or become aware that a user is under 18 years of age or otherwise below the legal gambling age, we will immediately suspend the account, cancel any bets, and may void any winnings, subject to applicable laws and regulations. Participation by minors is strictly prohibited, and any attempt by a minor to use the site or misrepresent their age will be considered a serious breach of these Terms.

The risks associated with underage gambling are significant, affecting mental health, financial well-being, and long-term behaviour, and Mostbet is committed to minimizing these risks through preventive and reactive measures. Parents and guardians are strongly advised to monitor the online activities of minors under their care and to use parental control tools to restrict access to gambling-related websites. We may request proof of age and identity at any time, and failure to provide satisfactory evidence within a reasonable timeframe may result in the suspension or closure of the account and the withholding of funds until compliance is achieved. If an account is discovered to belong to a minor, all transactions initiated from that account may be declared void, and remaining balances may be returned through a method determined by us, following legal requirements. Mostbet reserves the right to inform relevant authorities or third-party agencies if we become aware of underage gambling activity, especially where there are repeat or intentional violations. By using this site, you agree that you will not permit any minor to access or use your account or attempt to place bets on their behalf.

Account Registration

To participate in casino games, Slots, sports betting, or any other services offered by Mostbet, you must complete the account registration process in a truthful and accurate manner. During registration, you will be required to provide personal details such as your full name, date of birth, residential address, email address, phone number, and, where applicable, payment information. You must ensure that all information provided is complete, current, and correct, and you must promptly update any changes to maintain accuracy. By registering, you confirm that you are acting on your own behalf and not on behalf of any third party, and that you are not a professional or commercial agent for any other player. You also confirm that you are not currently excluded from gambling by court order, self-exclusion arrangements, or other applicable restrictions in your jurisdiction.

Mostbet may implement Know Your Customer (KYC) processes and anti-money laundering (AML) checks, requiring you to submit valid identification documents, proof of address, and in some cases, proof of payment methods. Failure to provide requested documents or providing fraudulent or altered documents may result in account suspension, closure, and the potential confiscation of funds where required by law or regulation. Each person is allowed to hold only one account with Mostbet, and the creation of multiple accounts, whether for bonus abuse, fraud, or any other reason, is strictly prohibited. If duplicate accounts are identified, we may close the redundant accounts, cancel bonuses and winnings obtained through them, and consolidate legitimate balances where legally permissible. You are solely responsible for keeping your login credentials, including username and password, confidential, and any activity performed using your credentials will be considered your own action, unless proven otherwise.

If you suspect that your account has been accessed without your authorization, you must notify us immediately using the contact methods shown on the website. We may temporarily suspend the account while investigating any suspicious activity and may request further proof of identity before reactivating the account. Mostbet will not be held liable for losses incurred due to unauthorized access that occurred before you notified us, provided that we have used reasonable security measures. By registering, you also authorise us to conduct necessary checks with third-party providers, financial institutions, and verification services to confirm your identity and eligibility to use our platform. All information provided by you will be handled in accordance with our Privacy & Data Protection provisions as detailed in these Terms.

Deposits & Withdrawals

Once your account is successfully registered and verified according to our internal policies, you may deposit funds to participate in casino games, Slots, and other betting activities offered by Mostbet. All deposits must originate from payment methods that are registered in your own name, and you warrant that you have the authority to use those methods. Deposits made via third-party accounts, shared bank cards, or payment instruments belonging to someone else may be rejected, and any associated winnings may be cancelled, subject to investigation and applicable legal obligations. The minimum and maximum deposit limits depend on the payment method selected and your account status, and these limits will be indicated on the cashier page or in the relevant section of the website. It is your responsibility to check the deposit limits and any associated fees imposed by either Mostbet or your payment provider before confirming a transaction.

Withdrawals are subject to verification procedures and may only be processed to payment methods held in your name, in line with AML and KYC requirements. Before processing a withdrawal, we may request proof of identity, proof of address, and evidence that the payment method belongs to you, such as bank statements or screenshots of e-wallet accounts. Mostbet reserves the right to apply wagering requirements to deposited funds before they may be withdrawn, particularly where bonus funds have been used or where specific promotional terms apply. Withdrawal requests will be processed within a reasonable timeframe; however, actual receipt of funds will also depend on the processing times of banks, payment processors, and financial institutions beyond our control. If you initiate a withdrawal while an account review or investigation is ongoing, we may temporarily withhold payment until the review is completed.

Fees and charges may apply for certain deposit or withdrawal methods, and such fees will be displayed or communicated prior to confirming your transaction, where feasible. Currency conversion fees or exchange rate fluctuations may occur if your account currency differs from your payment method currency, and you accept that such costs are your sole responsibility. Mostbet does not provide credit facilities, and all deposits must be made from funds you can afford to lose, without borrowing or using money needed for essential expenses. We reserve the right to limit daily, weekly, or monthly deposit and withdrawal amounts, both for responsible gambling purposes and in compliance with regulatory or security requirements. In the case of suspected fraud, chargebacks, or other irregularities, we may freeze balances, reverse transactions, or cooperate with payment providers and authorities to resolve the matter.

Payment Methods Table

The following table provides a general overview of typical payment methods that may be available on Mostbet. Availability, limits, and processing times may vary by country, currency, and account status, and not all methods may be accessible in Bangladesh at all times.

You must always review the specific conditions, limits, and fees presented in the cashier section before performing any transaction. Mostbet reserves the right to modify supported payment methods at any time, introduce new providers, or discontinue existing ones if required by business, technical, or legal reasons.

Bonuses & Promotions

Mostbet may periodically offer bonuses, free spins on Slots, cashback, enhanced odds, and other promotional incentives to eligible players. Each promotion will be governed by specific rules and conditions, including wagering requirements, minimum deposit amounts, validity periods, maximum bet limits, and game contribution percentages. By accepting any bonus or promotion, whether automatically credited or manually claimed, you agree to abide by the associated terms in addition to these general Terms. Failure to observe promotional rules may lead to the forfeiture of bonus funds, cancellation of winnings derived from bonus play, and in some cases, account restrictions or closure where abuse is evident. Bonuses are generally intended for recreational play and not for professional or bonus-abuse strategies, and we reserve the right to withhold or revoke bonuses in cases of suspected misuse.

Common examples of misuse may include, but are not limited to, creating multiple accounts to claim the same offer multiple times, placing equal or low-risk bets to meet wagering requirements without actual gameplay risk, or deliberately delaying game rounds to exploit promotions. Mostbet also reserves the right to limit or exclude specific users from future promotions based on previous account activity, risk assessments, or responsible gambling considerations. Where a conflict exists between promotional terms and the general Terms, the more specific promotional rules will typically apply to that particular offer, but they shall not override the general provisions regarding legal compliance, responsible gaming, and prohibited activities. Any winnings resulting from the use of bonus funds may be subject to maximum withdrawal limits, which will be clearly indicated in the promotional details. It is your responsibility to read, understand, and comply with all applicable bonus terms before participating in any promotion.

In some cases, bonuses may be restricted to players from certain countries or regions for legal or commercial reasons, and players from restricted jurisdictions may not be eligible, even if they see a general promotion displayed on the site. If a bonus has been credited in error, or if a software or system issue causes an incorrect balance or advantage, Mostbet reserves the right to correct the error and adjust your balance to the correct amount. You may request to opt out of receiving bonuses and promotional communications by adjusting your account settings or contacting customer support, subject to a reasonable processing period. In all promotional matters, the decision of Mostbet shall be considered final, subject to your rights to raise a complaint or dispute through the processes described later in these Terms.

Game Rules

All casino games, Slots, table games, live dealer products, and betting markets offered by Mostbet are subject to specific rules, paytables, and guidelines that are made available within each game or section of the website. By participating in any game or placing any bet, you agree that you understand and will comply with the respective game rules, including maximum and minimum stakes, winning conditions, and special features or bonus rounds. Game rules may vary between providers, and the presentation of game rules within each product should be consulted before placing real-money bets. You acknowledge that the outcome of games is based on a combination of chance and, in certain products, skill or strategy, but no outcome can ever be guaranteed, and losses are always possible. Any misinterpretation of game rules on your part will not be grounds for a refund, reversal, or special treatment unless the misunderstanding arose from an error in the information provided by Mostbet.

Bets placed once a game round has started are generally final and cannot be altered or cancelled, unless explicitly allowed by the game or betting interface. If a game malfunctions, becomes interrupted, or displays erroneous results due to technical issues such as connectivity problems, server faults, or software bugs, Mostbet reserves the right to void the affected bets and refund the original stakes or to re-credit the account in accordance with technical logs and policies. Malfunction may render all associated plays and wins void, and any potential advantage, whether financial or otherwise, gained from such malfunction must be returned to Mostbet upon request. In live dealer games and sports betting markets, the official result, as recorded by the game provider, referee, or governing sports body, will be considered final for settlement purposes. In case of discrepancies between your display and our server records, the server records shall generally prevail.

You agree to play casino and Slots games responsibly and to refrain from any attempts to gain unfair advantages, such as using bots, automated systems, or colluding with other players. Use of any external tool or software specifically designed to manipulate the outcome of games or to obtain information not normally available to players is strictly prohibited. If we have reasonable grounds to suspect cheating, exploitation of game bugs, or use of prohibited tools, we may suspend the account and withhold winnings pending investigation, and we may report such activities to relevant authorities or game providers. Some games may have country or region-based restrictions imposed by the game suppliers, and as such, certain titles may not be available in all jurisdictions, including Bangladesh, even if listed on the site. You are required to comply with any on-screen alerts or location-based game restrictions that appear during your use of the Mostbet platform.

Fair Play & RNG

Mostbet is committed to providing a fair, transparent, and reliable gaming environment for all users. The casino and Slots games we offer are powered by Random Number Generator (RNG) technology, which is designed to ensure that game outcomes are random and not subject to manipulation or prediction. Our RNG-based games are supplied by reputable third-party providers who conduct regular testing, certification, and auditing in line with industry standards. Independent testing agencies or laboratories may periodically assess the RNG algorithms and game return-to-player (RTP) percentages to confirm their fairness and compliance with applicable regulations. While specific certifications may vary depending on jurisdiction and game provider, our policy is to work only with suppliers who meet recognised fairness criteria.

Players should understand that randomness can produce streaks of wins and losses, and that perceived patterns are normal outcomes within a random process rather than any indicator of manipulation. No strategy, system, or software can alter the underlying randomness of properly implemented RNG games, and any claim to guarantee profits from such systems should be treated with caution. Mostbet does not endorse or recommend the use of any external betting systems, and we are not responsible for losses incurred by players who rely on such methods. In the event of a suspected fairness issue, such as repeated technical anomalies or outcome discrepancies, we may temporarily suspend the affected game or provider while investigations are conducted. If a genuine error or malfunction is confirmed, we will apply a remedy that is fair and reasonable, which may include voiding affected bets and refunding stakes, subject to our legal obligations.

We strictly prohibit any form of collusion or coordinated activity intended to exploit or bypass the normal randomness or fairness of games. Where multi-player products or shared game environments are in operation, we may use advanced monitoring tools and analytics to detect unusual betting patterns or suspicious behaviour. If you are found to be participating in unfair activities, we may confiscate funds obtained through such means, close your account, and block access to our services in future. Our commitment to fair play also extends to the handling of user data and transaction histories, which are logged and stored securely to allow for transparent auditing and dispute resolution when necessary. By using the Mostbet platform, you acknowledge our reliance on certified RNG systems, and you accept that game outcomes cannot be influenced by players, Mostbet staff, or any external party.

Responsible Gambling

Mostbet strongly supports responsible gambling and encourages all users to treat casino games, Slots, and betting activities as forms of entertainment rather than ways to earn income. Gambling carries inherent risks, including the risk of financial loss, emotional distress, and the potential development of problematic gambling behaviour or addiction. By using our services, you agree that you will only gamble with money that you can afford to lose and that you will not use funds required for essential living expenses, debts, or financial obligations. We recommend that players set personal limits on their gambling activities, including time and money spent, and that they continually monitor their behaviour for signs of loss of control. Signs of problem gambling may include chasing losses, neglecting personal or family responsibilities, borrowing money to gamble, or feeling unable to stop even when you want to.

Mostbet provides a range of tools and features designed to help you manage your gambling responsibly and reduce potential harm. These tools include deposit limits, session reminders, cooling-off periods, and self-exclusion options, all described in more detail below. We also provide access to responsible gambling information and links to independent support organisations that specialise in counselling and assistance for individuals affected by gambling-related harm. Our customer support team is trained to handle responsible gambling queries sensitively and may proactively contact players who show signs of risky behaviour based on internal monitoring. While we make these tools available and encourage their use, ultimate responsibility for your gambling decisions rests with you, and we cannot be held liable for losses where you have chosen not to use available safeguards.

Mostbet reserves the right to impose mandatory limits or restrictions on accounts where we reasonably suspect harmful gambling behaviour, where required by law, or where our internal policies mandate intervention. Such measures may include reducing deposit limits, temporarily suspending access, or implementing self-exclusion even without the player’s direct request, especially in severe cases. If you believe that gambling is negatively affecting your life, relationships, or finances, we strongly advise you to stop playing immediately and to use our self-exclusion and support resources. Under no circumstances should gambling be used as a solution to financial problems, a way to recover past losses, or a primary source of income. If minors are present in your household, you must take particular care to secure your devices and accounts to prevent underage access, as early exposure to gambling represents a high risk for future harm.

Tools & Features (table)

Mostbet offers several responsible gambling tools to help you stay in control of your play. You can access or request these tools through your account settings or by contacting customer support.

You are encouraged to activate these tools even if you currently feel in control of your gambling, as they can provide helpful structure and boundaries. Mostbet may enhance or modify these tools over time in line with best practices and regulatory guidance.

Support Resources

If you feel that your gambling is becoming problematic or you are worried about your behaviour, Mostbet strongly advises you to seek professional assistance at the earliest opportunity. We provide links and references on the website to independent support organisations that specialise in gambling-related issues, including counselling, self-help groups, and online support communities. While we cannot endorse any specific organisation by name here, you can typically find such support services under headings like “Gambling Support Service”, “Problem Gambling Counselling Centre”, or “Responsible Gambling Foundation” in your region. These organisations often offer confidential helplines, online chat services, and educational materials designed to help you understand and manage gambling-related harm. If you are located in Bangladesh, you may also wish to contact local mental health professionals or community support groups that can offer culturally sensitive assistance.

In addition to external support, our customer support team is available to discuss responsible gambling concerns and provide guidance on how to use our internal tools effectively. While our staff cannot provide professional therapeutic advice, they can help you implement self-exclusion, adjust deposit limits, or close your account where appropriate. We also encourage players to consider involving trusted family members or friends when facing gambling difficulties, as external perspectives can help identify harmful behaviour patterns. Online self-assessment tests and educational materials on gambling risks can further assist you in evaluating your situation honestly and objectively. Remember that seeking help is a sign of strength and responsibility, and early action often leads to better long-term outcomes for you and your loved ones.

Prohibited Activities

Users of the Mostbet platform must refrain from any activities that violate these Terms, applicable laws, or basic principles of fairness and integrity. Prohibited activities include, but are not limited to, creating multiple accounts, using false or misleading information, engaging in identity theft, or impersonating other individuals. It is strictly forbidden to use the site for any unlawful purpose, such as money laundering, terrorism financing, fraud, or other criminal conduct. You must not attempt to hack, attack, or otherwise interfere with the website’s infrastructure, security mechanisms, or software, nor may you transmit malicious code such as viruses, trojans, or worms. Any attempt to manipulate game outcomes, exploit technical vulnerabilities, or use automated tools or bots for betting or game play is also categorically prohibited.

Collusion between players, including sharing confidential information about cards or bets in live games, is considered a serious breach of these Terms and may result in account closure and confiscation of funds derived from such behaviour. You are not permitted to sell, transfer, or acquire accounts or account balances, or to act as a payment intermediary for other players. Abuse of bonuses, promotions, or loyalty rewards, such as through arbitrage betting, bonus hunting, or repeated exploitation of known promotional loopholes, is considered a prohibited activity. Failure to comply with responsible gambling policies, such as attempting to bypass self-exclusion measures or using another person’s account to continue gambling, will be treated as a significant violation. If we suspect or become aware of any prohibited activity, we may suspend or close your account, withhold or void winnings, and report the matter to relevant authorities or regulatory bodies as required.

You agree to cooperate fully with any investigation conducted by Mostbet, payment providers, game suppliers, or law enforcement agencies in relation to suspected prohibited activities. We reserve the right to implement technical and procedural measures to detect and prevent such activities, including transaction monitoring, device fingerprinting, geo-location checks, and analysis of gameplay patterns. Any attempt by you to circumvent these controls, for example by using VPNs or proxy servers to disguise your location where such use is not permitted, may lead to restrictions or termination of your account. Ultimately, Mostbet aims to maintain a secure and fair environment for all players, and we rely on your compliance and cooperation to achieve this goal.

Restricted Countries (table)

Mostbet services are not available in certain countries and jurisdictions where online gambling is prohibited or where we have elected not to operate for legal, regulatory, or commercial reasons. You are responsible for ensuring that you do not access or use our services from any restricted country. The following non-exhaustive table illustrates examples of restricted jurisdictions for Mostbet. This list is indicative and may not include all restricted countries; it is subject to change at any time.

If you are found to be accessing Mostbet services from a restricted jurisdiction, your account may be closed, and any bets or winnings may be voided, subject to applicable laws. You must not use technical means such as VPNs, proxies, or similar tools to obscure your location for the purpose of circumventing country restrictions. It is your sole responsibility to verify that your use of Mostbet complies with the laws governing your locality.

Privacy & Data Protection

Mostbet collects, processes, and stores personal data about users in accordance with applicable data protection laws and with the objective of providing secure, compliant, and tailored services. When you register an account, deposit funds, or interact with our platform, we may collect information such as your name, address, date of birth, contact details, payment information, device identifiers, and usage data. This data is used to verify your identity, manage your account, process transactions, prevent fraud and money laundering, and comply with legal and regulatory obligations. We may also use your information to improve our services, personalise content, and, where permitted, send you marketing communications related to Mostbet promotions and offers. You can generally manage your marketing preferences through your account settings or by following unsubscribe instructions in our communications.

Your personal information may be shared with third parties in specific circumstances, such as payment providers, identity verification services, game providers, or regulatory authorities, where necessary for transaction processing, compliance, or service delivery. All such third parties are expected to implement appropriate security and confidentiality measures, and they will only process your data according to our instructions and applicable laws. We may also disclose your information to law enforcement agencies or other government bodies if required to do so under legal obligations, court orders, or official investigations. Mostbet takes reasonable technical and organisational measures to safeguard your data against unauthorised access, alteration, disclosure, or destruction, including encryption, access controls, and secure data storage practices. However, you recognise that no system can be entirely secure and that residual risk can never be completely eliminated.

You have certain rights with respect to your personal data, which may include the right to access, correct, or update your information, and, in some circumstances, the right to request deletion or restriction of processing, subject to legal retention requirements. Requests related to your data can be made by contacting us through the channels specified on the website, and we will respond within a reasonable timeframe in accordance with applicable law. We may need to retain certain records, including transactional and identification information, for a period required by laws relating to gambling, anti-money laundering, taxation, and accounting, even after your account has been closed. By using the Mostbet platform, you consent to the processing of your personal data as described in these Terms and in any additional privacy-focused documentation referenced on the site. If you do not agree with the way your data is processed, you should not register or use our services, and you should request account closure.

Account Suspension & Termination

Mostbet reserves the right to suspend or terminate your account at its sole discretion where there are reasonable grounds to do so, subject to applicable regulations and these Terms. Suspensions may occur for various reasons, including suspected fraudulent activity, failure to provide requested KYC documents, evidence of money laundering or terrorism financing, breach of responsible gambling rules, or violation of any other provision in these Terms. During a suspension, you may be unable to place bets, withdraw funds, or access certain parts of your account, while we conduct necessary investigations or verifications. We will generally aim to inform you of the reasons for any suspension, unless legal or security considerations prevent us from doing so, and we will work to resolve the matter within a reasonable period. If the investigation confirms wrongdoing or breach of Terms, we may proceed to terminate your account and take further action as required by law.

You have the right to close your account at any time by submitting a request through your account settings or by contacting customer support. Before closing, you should withdraw any available balance, subject to verification and applicable withdrawal rules. If you close your account while there is an ongoing investigation, we may retain your data and funds until the investigation is completed and any legal or regulatory requirements are fulfilled. In cases of self-exclusion for responsible gambling purposes, your account will be suspended for the duration of the self-exclusion period, and you will not be allowed to re-open or create a new account until that period has expired. Attempting to circumvent self-exclusion by opening a new account or using another person’s details is strictly prohibited and may result in permanent exclusion.

Upon termination of your account by Mostbet, any remaining funds may be returned to you, except where such funds are subject to legal restrictions, confiscation due to prohibited activities, or other regulatory requirements. Bonuses and promotional balances that have not been converted into withdrawable funds at the time of termination may be forfeited. We reserve the right to offset any outstanding amounts or liabilities you owe to Mostbet, such as chargebacks, fraudulent winnings, or unpaid debts, against your account balance before processing any refund. Once your account is closed, whether by you or by us, you will no longer have access to your betting history or other account information through the user interface, but we may retain such records internally for a statutory period. Any future attempt to open a new account may be blocked or refused at our discretion, particularly if the previous closure was due to serious breach or problem gambling concerns.

Limitation of Liability

To the maximum extent permitted by applicable law, Mostbet, its affiliates, directors, employees, and service providers shall not be liable for any indirect, incidental, consequential, or special damages arising out of or in connection with your use of the website or services. This includes, without limitation, loss of profits, loss of data, business interruption, damage to reputation, or emotional distress, even if we have been advised of the possibility of such damages. Our liability for any claim related to these Terms, whether in contract, tort, or otherwise, shall be limited to the lesser of (i) the amount of your net deposits to your account over the three months preceding the event giving rise to the claim, or (ii) the amount expressly required by law. Nothing in these Terms shall exclude or limit our liability for death or personal injury resulting from our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be lawfully excluded.

You acknowledge that gambling inherently involves risk, including the risk of losing money, and that you participate entirely at your own discretion and responsibility. Mostbet is not responsible for any losses you may incur as a result of your gambling activities, regardless of whether those losses are due to your decisions, technical issues, or external events, provided that we have operated in accordance with these Terms and applicable laws. We shall not be liable for any failure or delay in performance arising from events beyond our reasonable control, including but not limited to network outages, power failures, war, civil unrest, strikes, pandemics, governmental actions, or failures of third-party providers. You accept that the website and services are provided on an “as is” and “as available” basis, without any warranty or representation of uninterrupted access, error-free operation, or complete accuracy of information, except as expressly stated in these Terms or required by law.

You agree to indemnify and hold harmless Mostbet from any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising from or related to your breach of these Terms, your violation of applicable law, or your misuse of the services. This indemnity obligation will survive the termination of your account and your use of the services. Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities, so some of the above limitations may not fully apply to you, but they shall apply to the maximum extent permitted by law in Bangladesh and other relevant jurisdictions.

Complaints & Dispute Resolution

Mostbet aims to provide a high standard of service and to handle any issues or complaints fairly and promptly. If you have any complaint relating to our services, including but not limited to account management, game outcomes, payments, or bonus handling, you should contact our customer support in the first instance using the channels specified on the website. When submitting a complaint, you should provide clear and accurate details, including your account information, relevant dates and times, and a description of the problem, along with any supporting evidence such as screenshots or transaction references. We will acknowledge receipt of your complaint within a reasonable period and will strive to investigate and respond as quickly as practicable, taking into account the complexity of the matter. In some cases, we may request additional information from you to clarify the situation and to ensure a fair assessment.

If, after our internal review, you remain dissatisfied with the outcome or feel that your complaint has not been adequately resolved, you may request that the issue be escalated to a higher level within our organisation. We will then perform a further review, which may involve additional checks of logs, game data, transaction histories, and any communications between you and our staff. Where applicable and legally available, you may also have the option to refer the dispute to an independent dispute resolution body or mediator, in accordance with regulatory requirements and our internal policies. Information about any external dispute resolution options will be provided to you if relevant and available for your jurisdiction. Our decision in relation to minor matters may be considered final, but your statutory rights, if any, are not affected by these Terms.

We encourage you to raise complaints as soon as possible after the event giving rise to the issue, as excessive delay may affect our ability to investigate effectively due to data retention limitations and the dynamic nature of gambling services. Mostbet will treat all complaints confidentially and will use the information only for the purposes of resolving the dispute and improving our services, subject to our legal obligations. You agree that you will not engage in defamatory or abusive behaviour against Mostbet or its staff in connection with a complaint, and that you will allow us a reasonable opportunity to resolve the issue before pursuing external options. Where disputes relate to game outcomes, our server records or those of our game providers will generally be considered decisive in determining the correct result.

Governing Law

These Terms, and any contract or relationship between you and Mostbet arising from your use of the website and services, shall be governed and construed in accordance with the laws of the jurisdiction under which Mostbet is licensed and operates, subject to applicable conflict-of-law rules. Where relevant to players located in Bangladesh, you agree that such laws shall apply to the extent that they do not conflict with any mandatory consumer protection rules in your local jurisdiction, if and to the extent such rules are applicable. Any dispute, controversy, or claim arising out of or relating to these Terms, including their existence, validity, interpretation, performance, or termination, shall be subject to the dispute resolution process set out above and, ultimately, to the courts or arbitration bodies designated by the governing law. You hereby irrevocably submit to the jurisdiction of such courts or tribunals for the determination of any disputes.

Nothing in this Governing Law section shall prevent Mostbet from seeking interim or injunctive relief in any competent court where we consider it necessary to protect our rights, assets, or customers, including preventing ongoing fraudulent or harmful activities. If any provision of these Terms is considered invalid or unenforceable under the governing law, that provision shall be modified or interpreted to achieve as closely as possible the intended effect, and the remaining provisions shall continue in full force and effect. You are responsible for ensuring that your use of the services does not violate any laws that apply to you in Bangladesh or any other location from which you access the site.

Final Provisions

These Terms constitute the entire agreement between you and Mostbet in relation to your use of the website, casino games, Slots, betting services, and any other products or features we may offer. They supersede any prior agreements, understandings, or communications, whether written or oral, relating to the subject matter they cover. No failure or delay by Mostbet in exercising any right, power, or remedy under these Terms shall operate as a waiver of that or any other right, and any single or partial exercise of such rights shall not preclude further exercise. You may not assign, transfer, or otherwise dispose of your rights or obligations under these Terms without our prior written consent, while we may assign or transfer our rights and obligations to another entity as part of a corporate restructuring, merger, acquisition, or similar event, provided that your rights are not adversely affected.

Any notices or communications from Mostbet to you will be sent to the contact details you have provided, such as email address or in-account messaging, and such notices shall be deemed delivered once they are sent, regardless of whether you have actually read them. You are responsible for keeping your contact details up to date and for regularly checking any messages or notifications from us. If any clause or part of these Terms is found to be invalid, illegal, or unenforceable by a competent authority, the remaining clauses shall remain fully enforceable, and the invalid part shall be replaced by a valid provision that most closely reflects the original intention. By continuing to use the Mostbet platform, you confirm that you have read, understood, and agreed to these Terms, and that you accept full responsibility for your gambling activities, subject to the protections and obligations described herein.

If you do not agree with any provision of these Terms, your only recourse is to stop using the website and services, request closure of your account, and withdraw any remaining funds, subject to the applicable rules. Your continued use of our services signifies ongoing agreement to the current version of these Terms, including any updates or amendments published from time to time on the site.