My deposit is not credited to my Mostbet account, what should I do?
If your deposit is not showing in your Mostbet balance, first wait a few minutes, then follow these steps:
- Check payment status in your bank, bKash, Nagad, Rocket or card app to confirm the payment was successful.
- Refresh your balance: log out of Mostbet, log in again, and open “Balance” or “Cashier”.
- Confirm details: make sure you used the correct account, amount and payment method shown in the Mostbet deposit section.
- Take screenshots: keep proof of payment (transaction ID, time, amount).
- Contact support: open Live Chat or email support from the website/app, share your username, deposit method, amount, time and screenshots.
Note: Bank or mobile wallet delays can take up to 15–30 minutes, sometimes longer. Do not try multiple big deposits until the first one is resolved, especially if you plan to play casino or sports bets right away.